WoopoWoopo
support

Support

Answers to common questions, and how to reach us.

contact us

Can't find your answer? Email us and we'll help.

support@woopo.app

frequently asked questions

How do I install a plugin I bought?

Open the Woopo desktop app and your purchases are already in your Library. Click Install and it goes straight into your DAW. Installing only happens in the app, not on the website.

Do I need the desktop app?

Yes. Buying and managing your account works here on the web, but installing plugins requires the launcher. Download it here.

Can I use my plugins on more than one computer?

Yes. Your licenses live on your account, so you can install on multiple machines (up to the activation limit shown in the app). Free up a slot anytime from your Devices page.

What formats and systems are supported?

It depends on the plugin. Each store page lists its formats (VST3, AU, CLAP) and supported operating systems. The Woopo app runs on Windows and macOS.

What's your refund policy?

Haven't downloaded it yet? You can refund a purchase yourself, for any reason, within 14 days, right from your Orders page. Once you download a plugin that purchase is final, but a faulty or not-as-described plugin is covered for 30 days. Full details are in our Refund Policy.

How does rent-to-own work?

Pay monthly instead of all at once. When you've made the final payment, the plugin is yours to keep, with no more charges. You can pause and resume anytime from your Rent-to-own page.

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