Last updated: July 2026
Haven't downloaded it yet? You can refund it yourself, no questions asked, for 14 days, straight from your Orders page. Once you download a plugin it's yours to keep, so that's where refunds stop. If something is broken or not as described, you're covered for 30 days regardless.
Refund before you download: 14 days, no questions
Every paid plugin can be refunded in full for any reason within 14 days of purchase, as long as you have not downloaded it yet. You don't need to email anyone or explain yourself. Open your Orders page and, if the plugin is still eligible, a Refund button is right there. The money goes back to your original payment method.
Why downloading ends the refund
The moment you download a plugin, the files are on your computer and are yours to keep, so that purchase is final. This is the same standard every plugin store uses, and it's what lets us keep pre-download refunds instant and hassle-free. If you want to try before you commit, use the free demo where one is offered. It exists so you can confirm a plugin works on your system before buying.
If a plugin is faulty or not as described
This one isn't affected by the download rule. If a plugin is broken, or clearly doesn't do what its page said, you can ask for a repair, replacement, or full refund within 30 days of purchase, even if you already downloaded it. Just contact us with the details and, for a technical fault, your operating system, DAW, and a short description of the problem.
Your setup is worth a quick check first
Each plugin page lists the formats and operating systems it supports. Buying a plugin that doesn't match your setup isn't a fault, so please check the requirements, or the free demo, before purchasing. If you're unsure, ask us first and we'll help.
Bundles
Plugins bought inside a bundle can't be refunded one at a time. You can refund the whole bundle within 14 days, as long as none of the plugins in it have been downloaded.
Free plugins
Free plugins involve no payment, so there's nothing to refund. You can remove one from your library any time.
Rent to Own
Rent to Own is a monthly plan, not a one-time purchase, so it works differently. You can pause or cancel at any time and you won't be charged again. Payments you've already made aren't refunded, but you keep the progress toward owning the plugin, and finishing the plan makes it permanently yours. Manage this any time from your Billing page.
A couple of practical notes
- Refunds are always returned to your original payment method. We don't issue store credit.
- All refund requests, including faulty-product claims, must reach us within 30 days of purchase.
- Every plugin on Woopo, whether it's ours or made by an independent developer, follows this one policy. You never have to wonder whether a particular maker allows refunds.
Need a hand?
If your purchase isn't showing a Refund button and you think it should, or you have a faulty-product claim, email support@woopo.appand we'll sort it out.